Privacy Policy

1192 Laser & Beauty Clinic

Effective Date: 01/07/2025 Last Updated: 09/07/2025

At 1192 Laser & Beauty Clinic, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our services, you agree to the practices described in this policy.

1. Who We Are

1192 Laser & Beauty Clinic, Swansea.com Stadium, SA1 2FA. Email: 1192clinicreception@gmail.com Phone: 01792 651412 Website: https://www.1192clinic.co.uk/

We are the Data Controller, meaning we determine how and why your personal data is processed.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity & Contact Information
Full name
Date of birth
Phone number
Email address
Postal address
Health & Treatment Information
Medical history relevant to treatment
Skin type and concerns
Treatment plans and progress notes
Photos for treatment records (with consent)
Financial Information
Payment method (e.g., card type – we do not store full card details)
Invoices and receipts
Digital Information (if using a website or online booking)
IP address
Cookies and site usage data (see section 9)

3. How We Collect Your Data

We collect personal data through:

Online booking forms or registrations
In-person consultations and treatment forms
Phone calls, emails, or social media messages
Payments and invoicing systems
CCTV footage (if applicable for safety and security)

4. Why We Collect Your Data (Lawful Bases)

We only process your data when we have a lawful basis under UK GDPR. These include:

Consent - for sending marketing communications and storing treatment photos
Contract - to provide services you've requested
Legal obligation - to maintain records required by law (e.g., for insurance or health regulations)
Vital interests - in case of a medical emergency
Legitimate interest - for business administration and service improvement

5. How We Use Your Data

Your data may be used to:

Book and manage your appointments
Provide tailored treatments and advice
Communicate with you about your appointments or queries
Send service updates or promotional offers (only if you opt in)
Meet regulatory and insurance requirements
Improve our services and customer experience

6. How We Share Your Data

We do not sell your data.

We may share your personal data with:

Licensed practitioners within our clinic
Our software providers (e.g., booking or CRM systems)
Accountants or legal advisors (if required for business or legal reasons)
Regulatory bodies or insurers (if legally obligated)
Emergency services (if necessary for your safety)
All third parties we engage are subject to strict data processing agreements that comply with UK GDPR.

7. Data Retention

We retain your personal data only as long as necessary for the purpose collected, including:

Client records: typically kept for 7 years after last visit (as required for insurance and legal purposes)

Marketing data: kept until you withdraw consent

Digital logs and cookies: see Cookie section below

After the retention period, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights:

Access - request a copy of your personal data

Rectification - correct inaccurate or incomplete data

Erasure - request deletion (in certain cases)

Restrict processing - limit how we use your data

Data portability - request transfer to another provider

Object - to marketing or certain data uses

Withdraw consent - at any time, where processing is based on consent

To exercise your rights, contact us at 1192clinicreception@gmail.com. We may request proof of identity.

If you're not satisfied with our response, you may contact the Information Commissioner's Office (ICO): https://ico.org.uk (https://ico.org.uk/) | Tel: 0303 123 1113

9. Cookies and Website Usage (if applicable)

Our website uses cookies to improve user experience and analyse site traffic. Cookies are small files stored on your device.

You can manage or disable cookies in your browser settings.

10. Data Security

We implement strict security protocols to protect your personal data, including:

Password-protected systems
Secure storage for physical records
Limited access to personal data by authorised staff only
Staff training on data protection
In the unlikely event of a data breach, we will notify affected individuals and the ICO where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website or at the clinic.

12. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact:

1192 Laser & Beauty Clinic, Swansea.com Stadium, SA1 2FA. Email: 1192clinicreception@gmail.com Phone: 01792 651412