Frequently Asked Questions | 1192 Clinic Swansea
Welcome to the FAQ page for 1192 Clinic, your trusted provider of laser and aesthetic treatments in Swansea. Below you'll find clear answers to the most commonly asked questions about our clinic, bookings, processes, and more.
We specialise in a range of advanced skin and laser treatments, including:
Laser hair removal
Laser tattoo removal
Pigmentation and sun damage treatments
Skin rejuvenation and facials
Hair restoration
Golden radio frequency treatments
We also offer brows, lashes, waxing, and hands & feet treatments. You can view the full range on our services page.
What treatments do you offer at 1192 Clinic?
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Our clinic is based at Unit 2, Swansea.com Stadium, Landore, Swansea, SA1 2FA. We are easily accessible by public transport and have free on-site parking.
Where is 1192 Clinic located?
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How do I book an appointment?
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Booking is easy. You can:
Visit our online booking page
Call us directly on 01792 651412
Use our enquiry form on the Contact Us page
We recommend booking a consultation first if it’s your first time with us.
Yes, we offer free consultations for most treatments. However, patch tests cost £25 and are required for treatments like laser hair removal and tattoo removal. This cost is not redeemable against the treatment.
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Is the consultation free?
Our opening hours are:
MONDAY – 10AM-5:30PM
TUESDAY – 9:30AM-5:30PM
WEDNESDAY – 9:30AM-5:30PM
THURSDAY – 9:30AM-7PM
FRIDAY – 9:30AM-7PM
SATURDAY 9AM-1PM
SUNDAY – CLOSED
Please note hours may vary slightly during seasonal periods.
What are your opening hours?
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We recommend booking at least 1-2 weeks in advance, however, we do accept bookings on the day or a day in advance depending on availability.
How far in advance should I book my appointment?
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We accept the following:
Debit and credit cards (Visa, Mastercard, etc.)
Cash
At this time, we do not offer payment plans or Klarna.
What payment methods do you accept?
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Yes. Our clinic is HIW (Healthcare Inspectorate Wales) registered, and our team is fully trained, insured, and qualified to perform all treatments. We also receive early access to new training and technology, making us a flagship clinic for DIBI Milano in Wales.
Are your staff qualified and insured?
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Over 20 years of laser experience
Flagship salon for DIBI Milano UK
First in Wales to offer hair restoration and baby face laser facial
Advanced laser technology with multiple wavelengths
Convenient location with free parking
Outstanding reviews and long-standing reputation in the local area
What makes 1192 Clinic different from other clinics in Swansea?
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While our clinic is located in Swansea, we regularly welcome clients from:
Neath
Port Talbot
Llanelli
Gorseinon
Mumbles
South West Wales and beyond
We are a popular destination for clients seeking professional laser and skin treatments near Swansea.
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What areas do you serve?
Yes. We ask for at least 24 hours’ notice if you need to cancel or rearrange your booking. Missed appointments or late cancellations will mean you lose your deposit. If you have a package, you will lose one session of the package.
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Can I cancel or reschedule my appointment?
Yes, patch tests are required for all laser-based treatments, including tattoo and hair removal. These are priced at £25 and help us determine your skin’s reaction to the laser. This is an important safety measure and cannot be skipped.
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Do you offer patch tests and are they mandatory
Yes. Our clinic uses advanced laser systems suitable for all skin types, and every client is patch-tested before treatment to ensure safety and effectiveness.
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Do you treat all skin types?
Yes, we do have disabled access.
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Do you have disabled access?
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Do you offer gift vouchers?
Yes, you can purchase gift vouchers through the link here. Gift Vouchers.
Yes. After each treatment, we provide full aftercare guidance and check in if needed. We also encourage clients to contact us with any questions post-treatment.
Do you provide aftercare advice and support?
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Can I bring someone with me to my appointment?
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Yes, that’s absolutely fine. Depending on the treatment, they may be asked to sit in the waiting area.
Is there a minimum age for treatments?
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Yes. Clients must be 18 or over to receive laser treatments. Proof of age may be required.
We use high-quality professional products, including those from DIBI Milano, and only stock trusted skincare ranges that are backed by science.
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What products do you use during treatments?
We do not offer any loyalty rewards or discounts for your appointment. We do offer memberships which offer certain treatments at a discounted price. https://www.1192clinic.co.uk/1192-memberships
Do you offer loyalty rewards or discounts?
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We always recommend starting with a consultation, where our experienced team will assess your needs and skin type using our advanced skin analyser. From there, we tailor a treatment plan that suits your goals.
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How do I know which treatment is right for me?
Yes. Our services are inclusive and suitable for all genders. We regularly treat male clients for tattoo removal, hair restoration, and skin concerns
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Do you offer treatments for men?
Still have questions?
If your question isn’t answered above, feel free to contact our friendly team or call us on 01792 651412. We’re happy to help.
Or explore our service pages for more in-depth treatment-specific FAQs and booking info.
Trust 1192 Clinic to guide you with clarity, professionalism, and care.
Your journey to clearer, healthier skin starts here.