Terms & Conditions

1. Definitions & Scope

These Terms & Conditions ("T&Cs") apply to all services, courses, treatments, deposits, and purchases at 1192 Laser & Beauty Clinic. By booking, attending, or paying, you agree to these terms.

2. Booking, Deposits & Payments

A non-refundable deposit of £25 (for patch tests and consultations) *appointments require 50% of treatment price* is required to secure your appointment.

Consultation fees (if any) are redeemable against future treatments.

You must pay remaining treatment/course balance before or at first appointment. Late payments may cancel bookings.

3. Appointment & Cancellation Policy

Please provide at least 48 hours' notice for cancellations or rescheduling.

Cancellations within 48 hours or no-shows will result in the loss of your deposit and/or a 100% charge for the missed session. Pre-paid course sessions may be forfeited.

Arrivals 15+ minutes late without notice risk session forfeiture or rescheduling at our discretion.

We do our best to run on time; but unexpected clinic needs may cause delays. We will notify you ASAP.

4. Course Expiry & Transfers

Pre-paid courses must be completed within 12–18 months of purchase (depending on number of sessions).

Courses are non-transferable to other clients or areas.

Expired sessions are non-refundable and cannot be carried forward.

Exceptions (e.g. medical reasons) require supporting documentation (e.g., medical letter).

5. Refund & Cooling-Off Policy

You have a 7-day cooling-off period starting from purchase, provided no sessions have been used.

If sessions have been used, refunds are calculated pro rata: remaining unused sessions at standard pay-as-you-go cost, minus any forfeiture fees.

No refunds given after a session has begun, except for valid medical reasons (supported by a doctor’s note).

6. COVID‑19 & Force Majeure

We are not liable for cancellations caused by public health directives or other force majeure events (e.g., pandemics).

In such cases, we’ll offer to reschedule and extend course validity where possible—but cannot guarantee extra sessions.

7. Medical Disclosures & Pre‑Treatment Requirements

A mandatory consultation and medical questionnaire/patch test is required before treatment.

You must inform us about medical conditions, medications, or changes in health prior to every session.

Failure to disclose may result in session cancellation or liability for any adverse reactions.

You are responsible for completing any required pre-treatment steps (e.g., shaving, sun avoidance).

8. Aftercare, Liability & Results

You'll receive personalised aftercare and must follow instructions.

Results vary; we do not guarantee specific outcomes. Multiple sessions may be needed.

We are not liable for unwanted outcomes from undisclosed medical issues or failure to follow instructions.

In the event of adverse reactions, contact us immediately.

9. Complaints & Feedback

Please direct all complaints to our Clinic Manager.

We will acknowledge receipt within 2 working days and aim to respond with a resolution within 28 working days.

10. Confidentiality & Data Protection

Your personal information is handled in accordance with the Data Protection Act/GDPR.

Medical data is confidential, stored securely, and never shared without consent (except legal obligations). 

11. Policy Changes

We reserve the right to amend these Terms & Conditions. Any changes will be communicated on our website and in‑clinic. The version in effect at time of booking applies.